Have your say

We want to hear what you think. Whether something is particularly excellent, or something needs improving - it gives us a chance to do more of what is right and correct anything that is wrong.

Excellent:

We pride ourselves in recruiting people that will take the best care of your child. If one of our team has gone above and beyond, please let us know so we can recognise that member of staff and share the best practice with the rest of the team.

Needs Improvement:

If there is anything you come across that needs improving, please let us know. We will always do our upmost to put things right, so we would appreciate your constructive feedback where you feel its needed.

 

“As a father, one of the hardest things you will ever have to do is leave your child in the care of another person, especially one you do not know. While the initial thought left me worried and anxious as soon as I brought my son, Freddie, into Fit ‘N’ Fun Kids my mind was eased. The staff are friendly and, more than that, treat your child like one of their own. They show so much care to the children that it’s obvious your child is in the safest, most comfortable place they could be. While Freddie does primarily put up a fuss at the prospect of me leaving him, when I peer round the corner and into the room a few minutes later he is laughing and playing with others his own age with the encouragement of the amazing staff.

Freddie is only in for one day of the week and I was worried that his development would be lapsed compared to others his age, the staff supported me in saying that all children are different and develop at their own pace. The staff also use a range of different activities that they know your child will enjoy and help them grow, for instance, my son likes cars and making a mess so Chezelle encouraged him to use cars and vehicles with paint to create a picture. He loves it.

Also the fact that Freddie is only in one day a week and yet is more than comfortable with the nursery nurses/assistants speaks for itself. The environment they create is stimulating and supportive of your child’s needs. Something I really admire about Fit ‘N’ Fun Kids.

A big thank you to all those at Fit ‘N’ Fun Kids for helping Freddie (and me) in the transition to nursery. Couldn’t imagine my child being in a better place for his early education.”

“Lucy has looked after our daughter, in her role of ‘toddler’ room manager, and later ‘littles’ room manager, for the last 18 months.  Lucy is a kind, dynamic and innovative person with a natural flare for connecting with children and a great sense of humour.”

“Lucy is one of those people who can invent fun and educational games out of nothing (Emi, our daughter’s, favourite is painted the fence with water?!).  I think the thing that really sticks in my mind is Lucy’s drive to get the children outside beyond the playground to experience different environments such as the beach, the park, the woods and a nearby farm.  There is no doubt that the children love doing stuff like this (Emi talks about these trips for days) but there is obviously lots of preparation associated with such outings and so we would very much like to say a massive thank you to Lucy for putting so much time and effort in.  When the children are not out and about Lucy always has them making things (i.e. cakes, quiche, paintings, drawings etc) and sowing seeds.

The other lovely thing that Lucy does is take lots of photos to send home so that we get to see (not just hear about) what our daughter has been up to.  Lucy is also really observant and often picks up if Emi is off colour before we do.  The other thing we really admire about Lucy is her ability to communicate details about Emi’s day to us – Lucy gives a detailed yet concise account of what Emi has been up to, any progress she has made or any potential issues at the end of each day.  Everything Lucy communicates is very child specific – quite a task when looking after a group of children!

Our daughter totally adores Lucy and has come on in leaps and bounds not least because of Lucy’s hard work.  Big thanks to Lucy (& those assisting her).”

“It was welcoming and friendly."

"I have two boys and two girls and when I was looking for childcare, Fit ‘N’ Fun Kids came highly recommended. As soon as I went to look around I felt that it was welcoming and friendly and the staff were able to answer everything I wanted to know.

Lily started at eight months old and when I had Poppy, she started at three months old.  The way that the sessions are set up for the children are brilliant and Lily and Poppy always look happy and exhausted when I pick them up!

In the two years that I have been taking the girls I have never had to worry and don’t think that I ever will. At fifteen months old, Lily suffered a febrile convulsion whilst at the Nursery. When they rang me I was terrified but the staff were amazing and knew exactly what to do until the ambulance arrived. The Manager came with me in the ambulance and I could never thank her enough for her support and the rest of the staff for everything they did.

Since that first terrible experience Lily has been in and out of hospital quite a few times but the Nursery are always happy to help our family and go out of their way to make life easier. They have even had Poppy in for extra free sessions during times when Lily is unwell and offered free care to our two sons. I know that they are just a phone call away.

They arranged for me to join them in Paediatric First Aid training to help me feel more confident in helping Lily when poorly. Everyone there deserves an award, they really are amazing. My family are so grateful for all their support and congratulate them on the fantastic work they do. ”

Bridget, Parent – Falmouth, Cornwall

Finn’s Story

”I would just like to take the time and share my experiences of the nursery, Fit ‘N’ Fun Kids in Falmouth that my children have attended over the last 3 years.

When my son Finn was 2 years old he received funding to enable him to attend nursery for three mornings a week. He has Downs Syndrome and the accompanying global developmental delays associated with this condition. I was very worried about choosing a nursery for Finn as I had never really left him before and was worried that a nursery would not welcome him because of his needs or would be unable to cope with them. I chose Fit ‘N’ Fun Kids on the recommendation of friends and have never regretted my decision.

Far from being reluctant to take on a child with Finn’s needs, the staff at Fit ‘N ‘Fun Kids have gone out of their way to make him feel welcome and an integral part of the nursery alongside his peers and make us feel secure in the knowledge that he is being well cared for.

One of the areas in life that Finn has the most problems with is speech and language and when he started had virtually no speech and still has very little verbal communication. We communicate with Finn mainly through Makaton sign language and have done since he was a baby.”

When Finn started the nursery they organized comprehensive training for the staff and anybody else that wished to learn Makaton and a notice on the door stated ‘A child in our nursery communicates through Makaton sign language so therefore everyone in this nursery needs to be able to communicate in Makaton’. The training was attended by all the staff of the nursery including office staff and nursery workers from other rooms.

The other children attending the nursery were also taught Makaton and they would have a sign a week that they would learn along with Finn.

Finn received a statement of special educational needs when he was two and a half which entitled him to one to one care so he could participate in activities more fully and to make sure his personal care was attended to. His one to one workers have always been fantastic I have always felt happy knowing he was in their safe hands, that they facilitated in his interaction with other children and activities and felt they genuinely cared for him.

He attended a water-sports outdoor activity season last summer with the other children and will do so again this summer.

Finn is in full-time school now that he is five but continues to attend Fit ‘N’ Fun Kids during school holidays.  Even though he is five his needs are still complex but it is never an issue in him enjoying his time at nursery and accessing the same benefit as the other children.

I would wholeheartedly recommend Fit ‘N’ Fun Kids to other parents of children with complex needs and have always found it to be a truly inclusive nursery. ”

Catherine, Parent – Falmouth, Cornwall

Young Mums Will Achieve – initiative to help young mothers succeed in education

“The crèche provision [for Young Mums Will Achieve] has made a huge contribution to the value of our project. Young mothers are often nervous and reluctant to leave their children with professionals and often rely on friends for their childcare. Our Fit ‘N’ Fun Kids Crèche has built up their confidence in professional childcare and the crèche workers aim to build good relationships with the young mums and can give them tips and advice on childcare issues.

The babies develop really well in their time in the crèche. As it is on site of the project, it works really well with breast feeding mums and workers can call the mums into the crèches to consult if needed.

The Manager of the Support Crèches works in good partnership with our Co-ordinator and other staff involved in the project and we are confident in an honest and open relationship around any issues to keep the children safe and offer the best possible childcare provision within this flexible context.”

Sharon Hindley, Project Co-ordinator, St Austell